How do I… ? FAQs

How Do I ... Register with the Surgery?

We currently have an open list and welcome requests for registration with the practice.

To register, simply complete a Medical History statement. You can fill it in before you arrive or complete it prior to your first appointment.
New patient form (fillable PDF)

How Do I ... Make an Appointment?

Simply phone our helpful reception staff. Contact details are listed on the right hand side of this web site.
Alternatively, you can make an appointment online by clicking Book an appointment

How Do I ... Cancel an Appointment?

It is very important to inform us if you cannot attend an appointment. Please call our reception staff to cancel or reschedule your appointment.

How Do I ... Check-In for my Appointment on Arrival at the Surgery?

On arrival at the surgery for your appointment, please report to Reception to announce your arrival. Please bring your Medicare Card and any Health Care Cards or Pension Cards if you have these.

How Do I ... Order Repeat Prescriptions?

There are medical, legal and ethical reasons for our reluctance to provide repeat prescriptions without the patient attending the medical centre. It is therefore necessary to make an appointment for all repeat prescriptions.

How Do I ... Change my Address and Tel No?

You can call in and talk to Reception or telephone the surgery to advise of any changes.

Why do staff check my details EVERY time I see the doctor?

There are several reasons we must check your details every time you attend the practice, essentially it is for your safety.

  1. Possibly the most important reason is to ensure we have not made an error when booking your appointment.
  2. We have many patients with similar names, and errors can be made when booking an appointment and checking your details ensures the doctors are accessing the correct patient medical file during your appointment.
  3. To ensure we have the most accurate contact information on file should we need to contact you for your health.
  4. It is a safety procedure our staff HAVE to follow for every patient arriving at the clinics.

What if you are closed?

If you need to make an appointment and we are closed, you can book an appointment online.

If you need a non-urgent home visit call our after hours deputising service National Home Doctor Service 13 SICK

Can I access interpreter services?

Yes – We utilise the following services for the Hearing Impaired and Non-English speaking patients. Please advise reception staff at time of booking consultation if you require these services.
– National Auslan Interpreter Booking Service
– Translating and Interpreting Service TIS National